Perkenalan

zapfood ("kami", "milik kami", atau "kami") berkomitmen untuk melindungi privasi Anda. Kebijakan Privasi ini menjelaskan cara kami mengumpulkan, menggunakan, mengungkapkan, dan menjaga informasi Anda saat Anda menggunakan platform manajemen restoran kami.

Pengontrol Data

Supersite (business ID: 2629485-2), operating the zapfood platform, is the data controller responsible for your personal data. Address: Säveltie 1 F 6, 01390 Vantaa, Finland. We determine how and why your personal data is processed.

Legal Basis for Processing

We process your personal data based on: (a) contractual necessity — to provide the services you have subscribed to; (b) legitimate interest — to improve our platform, prevent fraud, and ensure security; (c) legal obligation — to comply with tax, accounting, and other regulatory requirements; (d) consent — for marketing communications and optional analytics, which you may withdraw at any time.

Informasi yang Kami Kumpulkan

Kami mengumpulkan informasi yang Anda berikan langsung kepada kami, termasuk:

• Informasi akun (nama, alamat email, kata sandi)
• Informasi bisnis (nama restoran, alamat, detail kontak)
• Payment information (processed securely through our payment providers)
• Data penggunaan (cara Anda berinteraksi dengan platform kami)
• Data cookie dan pelacakan (lihat Kebijakan Cookie kami)

Bagaimana Kami Menggunakan Informasi Anda

Kami menggunakan informasi yang kami kumpulkan untuk:

• Menyediakan, memelihara, dan meningkatkan layanan kami
• Memproses pembayaran dan mengelola langganan
• Mengirimi Anda pembaruan, peringatan keamanan, dan pesan dukungan
• Analisis pola penggunaan untuk meningkatkan platform kami
• Mematuhi kewajiban hukum

Berbagi Informasi

Kami dapat membagikan informasi Anda dengan:

• Payment processors (Stripe, Paytrail, Visma Pay) for secure payment handling
• Email service providers for transactional communications
• Penyedia analitik untuk meningkatkan layanan kami
• Penyedia cloud hosting untuk penyimpanan data
• File storage providers for uploaded content (images, documents)

International Data Transfers

Some of our service providers may process data outside the EU/EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your personal data in accordance with GDPR requirements.

Retensi Data

We retain your personal data for as long as your account is active or as needed to provide you services. Accounting and transaction data is retained for 6 years as required by Finnish Accounting Act (kirjanpitolaki). After account deletion, personal data is removed promptly, except where retention is required by law.

Hak Anda

Berdasarkan GDPR, Anda memiliki hak berikut:

• Hak untuk mengakses data pribadi Anda
• Hak untuk memperbaiki data yang tidak akurat
• Hak untuk meminta penghapusan data Anda
• Hak atas portabilitas data
• Hak untuk membatasi pemrosesan
• Hak untuk menolak pemrosesan
• Right to withdraw consent at any time, where processing is based on consent
• Right to lodge a complaint with the Finnish Data Protection Ombudsman (tietosuojavaltuutetun toimisto, tietosuoja.fi)

Keamanan

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls.

kue

Kami menggunakan cookie dan teknologi pelacakan serupa. Anda dapat mengelola preferensi cookie Anda melalui spanduk persetujuan cookie kami.

Hubungi kami

For any questions about this Privacy Policy or to exercise your rights, please contact us: Supersite (business ID: 2629485-2), Säveltie 1 F 6, 01390 Vantaa, Finland. Email: [email protected]

Perubahan pada Kebijakan Ini

We may update this Privacy Policy from time to time. We will notify you of material changes with reasonable advance notice by email and by posting the updated policy on this page with a new "Last updated" date.