介绍

Welcome to zapfood. These Terms of Service govern the use of our restaurant management platform by business users (restaurants and their staff). By accessing or using the Service, you agree to be bound by these terms. Please read them carefully.

定义

• “服务”指zapfood餐厅管理平台
• “用户”或“您”是指使用我们服务的个人或实体
• “餐厅”是指使用我们平台的餐饮服务业务
• "Order" refers to a purchase request placed by a Customer through the platform
• "Customer" refers to an end user who places orders through a Restaurant's online store
• “内容”是指上传到服务的文本、图像和其他材料
• "Payment Provider" refers to third-party payment processors integrated with the Service (Stripe, Paytrail, Visma Pay)

账户注册

要使用我们的服务，您必须创建一个帐户。 您有责任维护您的帐户凭据以及您帐户下的所有活动的机密性。

服务说明

zapfood provides a restaurant management platform including online ordering (delivery, pickup, and dine-in), payment processing through multiple providers, real-time order tracking, multi-language support, loyalty programs, promotional codes, EU VAT compliance, analytics and reporting, and administrative tools for managing your restaurant business.

定价和付款

Our pricing is available on our website. Subscription fees are billed in advance and processed through Stripe. Order payments from your customers may be processed through Stripe, Paytrail, or Visma Pay depending on your configuration. Prices may be subject to change with reasonable advance notice.

用户的责任

作为用户，您同意：

• 提供准确、完整的信息
• 确保您的帐户凭据安全
• 遵守所有适用的法律和法规
• 确保您的内容不侵犯他人权利

禁止用途

您不得使用我们的服务来：

• 从事非法活动
• 伤害或剥削未成年人
• 实施欺诈或欺骗
• 虐待、骚扰或威胁他人

知识产权

本服务及其原创内容、特性和功能归 zapfood 所有，并受国际版权、商标和其他知识产权法的保护。

Data Ownership and Portability

You retain ownership of all content and data you upload to the Service, including menus, product information, and business data. Customer order data is jointly controlled. You may export your data at any time through the platform's export features. Upon termination, we will make your data available for export for a reasonable period before deletion.

服务可用性与性能

本服务按"现状"提供。zapfood 不保证任何特定水平的正常运行时间、可用性、性能或响应时间。除非 zapfood 与您之间存在单独签署的 Service Level Agreement（SLA），否则不适用任何形式的正常运行时间承诺。

zapfood 不对因以下原因引起的任何补偿、损害或损失承担责任：计划内或计划外的服务停机、中断或故障；性能降低、延迟或功能退化；软件缺陷、错误、故障或意外行为；数据同步延迟或故障；与您的硬件、软件、浏览器或网络的不兼容；包括托管服务提供商、内容分发网络、DNS 或数据库服务在内的底层基础设施故障；或本服务任何功能的部分或全部不可用。

zapfood 可随时进行计划内和计划外的维护。虽然 zapfood 将尽商业上合理的努力提前通知计划内维护，但 zapfood 没有义务这样做，且不对因维护活动造成的任何损失承担责任。

您承认没有任何软件服务能够完全避免缺陷或停机，并且您同意为您的餐厅运营维护适当的应急计划，包括在服务不可用期间通过其他方式接受订单和付款的能力。

不可抗力

任何一方均不对因超出受影响方合理控制的情况（以下称"Force Majeure Event"）导致的本条款项下义务（付款义务除外）的未履行或延迟履行承担责任，包括但不限于：天灾、自然灾害、流行病或大流行病；战争、武装冲突、恐怖主义或内乱；政府行为、制裁或监管变更；互联网、电信、托管、云基础设施或其他第三方技术服务的故障或中断；支付处理系统、银行网络或金融基础设施的故障或中断；包括分布式拒绝服务攻击、勒索软件或其他恶意活动在内的网络攻击；停电或公共设施故障；或其他类似性质的情况。

受影响方应及时通知另一方 Force Majeure Event 及其预计持续时间，并应尽商业上合理的努力减轻其影响并恢复履行。

如果 Force Majeure Event 连续持续超过六十（60）天，任何一方均可通过向另一方发出书面通知终止本条款，且不因此承担任何责任。

责任限制

zapfood 对因您使用服务而造成的任何间接、偶然、特殊、后果性或惩罚性损害不承担责任。 我们的总责任仅限于您在索赔前一个月内支付的金额。

终止

Either party may terminate this agreement with reasonable written notice. We may suspend your account immediately if you materially breach these terms, engage in illegal activity, or fail to pay fees. Upon termination, you may export your data for a reasonable period. After the export period, your data will be deleted except where retention is required by law.

条款变更

We reserve the right to modify these terms. We will provide reasonable advance notice of material changes via email and through the platform. Your continued use of the Service after the notice period constitutes acceptance of the updated terms. If you do not agree, you may terminate your account.

适用法律

These Terms are governed by the laws of Finland. These terms constitute a business-to-business (B2B) agreement. Any disputes shall be resolved in the Helsinki District Court (Helsingin käräjäoikeus), unless otherwise required by mandatory law.

接触

For questions about these Terms, contact us: Supersite (business ID: 2629485-2), Säveltie 1 F 6, 01390 Vantaa, Finland. Email: [email protected]